Focus
AI workflow design
I like using AI as a practical helper: something that can sort, draft, compare, structure, and speed things up, while humans still make the judgment calls.
About
Hi, I’m Marquetta. I make messy information behave.
I build systems for the moments when the answer technically exists, but nobody can find it, trust it, explain it, or use it without asking three other people first.
My background sits at a weirdly useful intersection: cybersecurity, customer support, technical operations, internal enablement, knowledge management, writing, and now AI workflow design. I like the messy middle. That is usually where the real problem is hiding.
The through-line is pretty simple: I care about making things clearer for people. Not colder. Not more robotic. Clearer, kinder, easier to use, and harder to misunderstand.
7+ years across cybersecurity, support, technical operations, and enablement774-page governed Notion knowledge hub3,100+ knowledge-system edits100% CSAT across 200+ Google support reviews40+ internal awards for documentation clarity and accuracyAI tools built with TypeScript, Next.js, Gemini, and Zod
The through-line
I am very interested in the gap between “we have the information” and “people can actually use it.”
A lot of workplace problems are not really people problems. They are system problems wearing a people-problem costume. The policy is unclear. The process lives in someone’s memory. The tool is technically there, but nobody knows when to use it. The answer exists, but it is buried under five layers of “check the old doc.”
That is the kind of thing I notice quickly. Then I want to map it, simplify it, write it better, automate the boring parts, and make the next person’s day a little less haunted.
What I do
Practical systems, human stakes.
Focus
Knowledge systems
I love turning scattered docs, repeated questions, half-remembered policies, and “wait, where does that live?” moments into something people can actually find and use.
Focus
Support operations
Support work taught me to look for the system behind the question. When the same confusion keeps showing up, that is usually the system asking for help.
Focus
Security-aware communication
My security background is always in the back of my mind. I care about trust, clarity, accuracy, and what can go wrong when important information gets fuzzy.
How I got here
The path was not linear. It was useful.
Security
I started by learning how things break.
Computer and network security taught me to respect evidence, risk, access, trust, and the tiny details that can quietly become very big problems.
Support
Then I learned where people get stuck.
Customer support showed me that broken systems do not always announce themselves with dramatic failures. Sometimes they show up as the same question, asked over and over, by very tired people.
Knowledge
So I started building better paths.
Knowledge hubs, macros, training materials, onboarding guides, internal resources. I kept finding myself drawn to the work of making the answer easier to reach.
AI
Now I use AI to make the path clearer.
I am interested in AI that helps people think, organize, test, explain, and build. Not AI as a replacement for judgment, but AI as a really useful workbench.
Where AI fits
I am pro-AI, but not pro-mystery box.
I like AI most when it helps people move through complexity: organize the mess, compare options, draft the first pass, find the pattern, or turn a blank page into something we can actually react to.
But I do not think AI should replace accountability, taste, context, empathy, or review. The best AI workflows are designed around human judgment, not designed to quietly skip it.
I am happiest where the system is messy, the stakes are human, and the answer needs to become easier to find.